Privacy Policy
Last updated: January 15, 2025
DairyPass is committed to protecting the privacy of our users in Pakistan. This policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
Account & Profile Data
Full name, Pakistani mobile number (for SMS/WhatsApp dispatch alerts and OTP verification), and delivery address (including sector, street, and house/gate details).
Financial Information
When topping up the Auto-Refill wallet, we collect transaction IDs and payment method details (Easypaisa, JazzCash, or Bank/Card). We do not store raw credit card numbers on our servers; these are securely handled by our PCI-compliant payment gateways.
Usage & Device Data
App interaction data, IP addresses, device identifiers, and notification tokens to optimize route planning and app performance.
2. How We Use Your Information
We use this data strictly for operational purposes: processing your daily subscription, managing wallet balances in Pakistani Rupees (PKR), generating optimized morning delivery routes for our riders, and sending critical service updates.
3. Data Sharing
We do not sell your personal data. We share limited, necessary data only with:
- Verified Rider Fleet: To successfully drop off your morning delivery.
- Payment Gateways: To process wallet top-ups securely.
- SMS/WhatsApp Providers: To send automated delivery confirmations.
4. Data Security
All user data is encrypted in transit and at rest using industry-standard protocols. Access to customer addresses is strictly gated and visible to our dispatch team and assigned riders only during active delivery windows.
5. Your Rights
Under applicable data protection norms, you maintain full control over your data. You may request a complete export of your data or trigger an account deletion directly through the DairyPass App settings menu. Upon deletion, active wallet balances must be settled per our refund policy.
6. Contact Us
For any privacy-related inquiries, you can reach us at:
DairyPass HQ
Bahria Town, Rawalpindi, Pakistan
Email: privacy@dairypass.com